Health & safety data
Data you need to know
ER wait times, health code violations, mask requirements — this kind of information shouldn’t be hard to find. Now more than ever, it’s important for consumers and businesses to have the information and tools they need to navigate their world safely. Yelp is committed to providing easy access to this critical data.
Restaurant health scores
With the LIVES program, consumers can find information about food safety, health scores, and restaurant inspections right on Yelp. Yelp displays health score information through partnerships with local governments and by working with third-party partners that collect public data from local health departments, like Hazel Analytics.
Study finds Yelp’s LIVES program reduced food poisoning cases in Louisville, KY [Yelp Blog]
Reproductive health services
It’s well-reported that crisis pregnancy centers do not offer abortion services and that many provide misleading information in an attempt to steer people to other options.
To provide consumers with helpful information and protect them from the potential of being misled or confused when looking for reproductive health services, a consumer notice is displayed on Yelp pages categorized as Crisis Pregnancy Centers, informing consumers these businesses typically provide limited medical services and may not have licensed medical professionals onsite. Learn more here.
Yelp to flag listings for crisis pregnancy centers [Axios]
Providing consumers with reliable information about reproductive health services [Yelp Blog]
Communicating vaccination requirements
Businesses can add “Proof of vaccination required” and “All staff fully vaccinated” to their Yelp page, and consumers can use search filters to better find these businesses. These attributes serve as another way people can understand how a business is currently operating as pandemic guidelines evolve. Yelp is also proactively monitoring these business pages to protect them from potential backlash for their vaccination policies.
Yelp adds COVID vaccine requirements on business listings [Mashable]
Yelp helps businesses communicate vaccination requirements [Yelp Blog]
Vital medical data
It shouldn’t be hard for people to get the information they need to make the most critical life decisions, like which hospital to choose for a sick child or which nursing home will provide the best care for aging parents.
Yelp works with local governments and non-profit organizations to display health care statistics — like ER wait times and c-section rates — on the Yelp pages of thousands of medical treatment facilities.
Yelp adds C-section rates and other stats for all baby delivery hospitals in California [TechCrunch]
Frequently asked questions
How can businesses update their Yelp page to prepare for reopening during the pandemic?
Make sure you have claimed your page via the Yelp for Business app or website. You can then make updates such as providing a custom message, changing operating hours and service offerings, indicating health and safety practices, and more.
What can a business do if the health score information on their Yelp Page is incorrect or outdated?
Yelp receives food health and safety data from local health departments. For questions about this information, please contact your local health organization.
For what locations can people find COVID-19 precautions, restaurant health scores and medical data on Yelp pages?
COVID-19 precautions can be found on Yelp business pages in the U.S. and Canada, restaurant health scores are available on Yelp business pages in select metros in the U.S., maternity care data is available in California and New York City, other medical data, such as ER wait times and nursing care data is available throughout the U.S.